Conflict in the workplace can be highly damaging at an individual and organisational level.  Its negative impacts should not be underestimated, however, it also presents an opportunity for individuals and organisations to develop and strengthen their business and the relationships that support it. 
Like many of the professional development products on offer through Royal Life Saving the conflict management course has been written in response to feedback from the aquatic industry and with aquatic industry employees firmly in mind.  The course is broken down into four main learning themes:

• Understanding conflict
• Identifying conflict
• Personality types and conflict
• How to manage conflict situations

Each of these themes is explored through several animated scenarios created in familiar aquatic industry settings. Each scenario examines various pathways of a conflict situation depending on the actions and responses of participants to help guide them through the key steps and strategies for managing conflict and support them to understand their reactions and behaviours and the potential outcomes.
The course should take roughly 90 minutes to complete and there is also the opportunity for organisations to build on the online learning through a group face-to-face session, facilitated by one of the experienced Royal Life Saving training teams.  The practical face-to-face training asks participants to reflect, discuss, and then apply the knowledge and skills gained from the online course to a range of realistic scenarios that employees in the aquatic industry face.